Age Requirements

How old do I need to be to drive a rental vehicle? To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1/2 year at the start of your rental (3 years for certain vehicles). Renters under 21 can only rent car group A and P. Renters 21 and up can rent all car groups except for car group F the renter must be 25. I'm under 25; do I need to pay a young driver surcharge? A young driver surcharge does not apply. Are there any maximum age restrictions? No, so long as you hold a full, valid driving licence for at least 1/2 year.

Additional Driver Policy

Additional drivers must meet the same requirements as the primary driver. Additional Driver fees may apply for all additional drivers. Check at the time of rental for complete details.

Directions

FASTBREAK SERVICE Airport Terminal - Counter Location Proceed to the Budget counter Fastbreak line/or normal line if no Fastbreak line designation/or follow directions to the Fastbreak Kiosk. Present identification and receive your rental agreement. The counter representative will give the customer the keys & directions to their car. FASTBREAK RETURN: Follow the airport signs for Car Rental return. You do not need to return to the counter to complete your rental. Record your mileage and fuel level on the rental agreement and drop it in the Budget Fastbreak return box. A closed rental agreement will be mailed to you within 48 hours. *GENERAL DIRECTIONS* Airport Terminal Instructions AIRLINE PASSENGERS: Our rental desks are located in the landside area of Arrivals in Terminal 2. PREFERRED SERVICE: Available, pick up at normal rental station OUT OF HOURS: Follow Car Rental Return, drive into parking garage P4, return zone for all car rental companies, park, ABG drop off box opposite the entrance

Drivers License

Do I need to bring my driving licence with me? Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if: a driving licence was issued in Europe and you are renting in a country outside Europe Or a driving licence was issued in a non-European country, and you are renting outside that country Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese. We do not accept digital documents, all documents must present physically. Is there a minimum length I must have held my licence for? Yes. All drivers must have held their licences for at least 1/2 year or 3 years for certain vehicles. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: Previous driving licences Or a letter from their driving licence authority stating that they have held it for this minimum period.

Rental Options

Customers with disabilities I have a disability, do you offer adapted vehicles? Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information. I have a disability, do you offer hand controls? No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time. Popular optional extras to rent I have small children, do you offer child seats? Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 9 months to 12 years old and weighing between 9 and 36 kilos. A booster seat is typically suitable for a child aged 4 to 12 years old and weighing between 20 and 45 kilos. In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away. Please note: In the Germany, all children must normally use a child car seat until they are 12 years old or 150 cm tall. How much are your child seats? The fee for renting a seat will depend on where you are renting but you can expect it to cost between 12.50 EUR and 15.60 EUR a day. If you rent the vehicle for more than 5 days, you?ll only be charged for a maximum of 85.00 EUR and get to use the seat for the duration of your rental, up to 28 days. If the seat is damaged, lost or stolen, and you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 80 EUR and 200 EUR plus rental costs. I am not familiar with the area; can I rent a GPS (satellite navigation system)? Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 10.50 EUR and 13.10 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days. If the GPS is damaged, lost or stolen, and you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 209 EUR and 260 EUR plus rental costs. Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Germany. If you rent a GPS from us, it will not give you speed camera information. Do you offer an audio tour guide service on your GPS? Yes, it is available with the Travel Companion Full Version at selected locations. I want to be able to access the internet anywhere I go, do you offer a solution?Yes, it is available with the Travel Companion Full Version at selected locations. Here you can connect up to 5 devices with unlimited data usage and unlimited international calls. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. This terms and conditions have to be signed by yourself on the device at time of rental Please note: In many countries, including the Germany, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in. How much does Travel Companion Full version cost? The fee for hiring Travel Companion Full version will depend on where you?re renting but you can expect it to be between EUR 13.80 and EUR 16.80 a day. If the mobile Travel Companion device is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, amount to EUR 260.00 plus the rental costs. If any mobile accessories are damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are expected to range between EUR 10.00 and EUR 150.00 plus the rental costs. I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me? No, unfortunately we do not offer any electronic toll charging devices at this time. Can I hire a vehicle with a trailer hitch from you? What rules must be observed? Yes, it is possible to rent a vehicle with a trailer hitch; the price of the trailer hitch rental depends on the station where you are renting. Please note the maximum supporting and towing load, which can be found in the vehicle documents. These details can be found in the Part 1 of registration certificate in fields 0.1, 0.2 and 13. The permissible trailer load is the maximum weight that the trailer may have, including the load. The trailer nose weight indicates the force that may act on the towing vehicle hitch. Anyone who does not comply with these manufacturer's specifications must expect at least a fine or even a penalty point in the traffic offence register of the German Federal Motor Vehicle Transport Authority. Please note that your liability reduction may also be omitted in this case. Winter equipment to rent I am concerned about the road conditions, do you offer all-weather tyres? Yes, if the rental location you are hiring from is in an area where it?s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract. We can also supply all-weather tyres for a fee. This will depend on where you?re renting but you can expect it to be between 15.00 EUR and 18.70 EUR a day, maximum 10 day charge per rental. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days. During winter season (15 November to 15 March) our hire cars in Germany come with tyres that are suitable for winter conditions. The fee for this is already included in the rental fee (conditions for business customers may differ). If any all-weather tyre is damaged, lost or stolen, you?ll have to pay for a replacement pair. You can expect this to range from around 100 EUR to 400 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please give us at least 24 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. Not sure if you need all-weather tyres? Please ask a member of our team. I am going skiing, do you offer snow chains? Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations. Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 69.00 EUR and 86.00 EUR per rental. If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 69 EUR and 100 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team. I have brought my own skis with me, do you rent ski racks? Yes, some rental locations offer ski racks. You can expect to pay between 69 EUR and 86 EUR a rental to rent a Ski Rack from us. You'll be charged once and get to use the ski rack for the duration of your rental, up to 28 days. Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay. If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 250 EUR and 500 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please give us at least 24 hours notice if you want to hire a ski rack. I have left my hands-free kit behind, do you rent them? No, unfortunately we do not offer hands-free kits at this time. I am moving items, do you rent blankets? Yes, the fee for a blanket depends on where you are renting but you can expect it to be around 3.50 EUR per rental. It is available at truck rental locations only. I am moving items, do you rent trolleys? Yes, the fee for a trolley depends on where you are renting, but you can expect it to be around 12.99 EUR per day. If you rent the vehicle for more than 6 days you will only be charged for a maximum of 6 days and get to use the trolley for the duration of your rental, up to 28 days. If the trolley is damaged, lost or stolen you will have to pay for a replacement. This is likely to cost about 70.00 EUR on toop of the thire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Fuel Policy

Should I bring the vehicle back with a full tank of fuel? Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you. Fuel Options I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me? Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs. How do I calculate the cost of Fuel Up Front? Depending on where you?re renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use. Can I get Fuel up Front at any time? No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle. I plan to travel less than 120 kilometres, do I still need to fill up? Yes, often the fuel gauges still looks full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don?t have time to fill up the tank, or can?t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. How much is EZ Fuel? Depending on where you?re renting, you pay of fixed fee of between 26.00 EUR and 32.50 EUR. You retain the right to prove, that no loss or damage has occurred or that the loss or damage occurred is considerably lower than the EZ Fuel Fee. What are my options if I don?t return the vehicle full and haven?t bought Fuel up Front? Pay on Return will apply if you have driven more than 120 kilometres and: Don't buy Fuel Up Front Don't return the vehicle with a full tank How do I calculate the cost of Pay on Return? You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity. We charge between 1.5 and three times the average fuel price at the end of the rental period for the Germany as stated on this EU fuel index.. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental. Electric Vehicles How much battery charge should I return an electric vehicle with? You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up. What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up? We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below: Battery Charge Fixed cost (inclusive of VAT) If you return the electric vehicle with 70% or more battery charge. No Cost If you return the electric vehicle with between 11%-69% battery charge. EUR 22.85 If you return the electric vehicle with 10% or less battery charge EUR 35.81

One Way Rentals

Can I pick up the vehicle from one rental location and return it to another? Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another. How much is the One-Way fee? The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 17 EUR and 35 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 4,500 EUR. How do I get a One-Way rental? You can request a one-way rental when you book or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price. How much will it cost if I did not request a One-Way rental but return the vehicle to a different location? You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Pre-Authorisation

How much is the pre-authorisation? Equivalent to $110 in Euro dependant on the exchange rate at the time the vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental. If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the value pre-authorised. If you'd like more details, please call the Reservations team or ask a member of our team.

Credit Card Policies

What payment cards do you accept? We accept:American Express (excluding American Express Traveller's Cheque cards), Diners Club, Discover cards, Visa credit cards, Visa debit cards, MasterCard credit cards, MasterCard debit cards, Budget issued charge card and vouchers. Prepaid cards can only be used for making payments at the end of your rental. To rent our vehicles you need to present the above listed payment cards. We do not accept Visa Electron cards, Maestro Cards, V Pay cards, Cirrus cards, JCB cards or any other cards not listed above. We do not accept Digital Payment Cards. Can I pay by cash? No, regrettably, we are not able to accept cash.

Public Liability and Property Damage

Third Party Property: up to EUR 50 million. Third Party Personal Injury: up to EUR 8 million. Public liability insurance is with in accordance of the insurance laws of the country. Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival. Third Party Liability covers drivers in case of damage, including damage to passengers and their property, when using a Budget vehicle. Third Party Liability is included in the rate.

Travel Into Other Countries

International journeys outside Germany are permitted for certain countries but generally require prior approval by Budget. If approved by Budget, a Cross Border Fee (CBF) is payable. This amounts to Euro 7.00 per day, Euro 62.30 per week and maximum Euro 55.00 per rental. If approval has been given, the following provisions shall apply: What countries am I allowed to take the vehicle to? You are only allowed to use the vehicle in the following countries: Austria, Andorra, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Finland, Liechtenstein, Great Britain, Hungary, Croatia, Italy, Ireland, Luxemburg, Monaco, Norway, Netherlands, Portugal, Poland, San Marino, Sweden, Slovakia, Slovenia. Can I buy a product to allow me to drive in other countries? No, regrettably, we do not offer any other products which enable you to drive in other countries. Please note that driving into France (F), Italy (I),the Czech Republic (CZ), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) is not permitted with vehicles in the F vehicle group. You must only park the vehicle in supervised car parks or supervised parking areas and you must not provide the keys to any third parties under any circumstances (for example to use their valet parking service). You are not allowed to use the vehicle in Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Canaries, Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe. Any infringement of or non-compliance with any of the above provisions shall entitle Budget to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. The claim for compensation for any damage incurred by Budget as a result of the violation of any of the above provisions shall remain unaffected.

Optional Coverages

Damage What products reduce the amount I have to pay if the vehicle is damaged during the rental? If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage processing fee of 30.00 EUR or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. You retain the right to prove that no damage or loss has occurred or that the damage or loss occurred is considerably lower than the damage processing fee. How much is the excess? Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 1100.00 EUR and 1500.00 EUR depending on car group rented. How do I get Damage Waiver? In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from. Is there an excess reduction product available to reduce my excess further? Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 23.37 EUR and 30.75 EUR a day. Will I need to pay if the windscreen is damaged? Yes, it will be treated the same as any other damage to the vehicle. What happens if I damage any optional extras I rent from you? If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee. Are there any times when the excess would not apply? Yes, the amount you pay will not be reduced if damage was caused by or as a result of: Water or fire damage, that was not your fault. Driving the vehicle without due care and attention Driving or using the vehicle in breach of your contract What do I have to pay if I don't have Damage Waiver? If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay: Either the cost of replacement, or the estimated repair costs whichever is cheaper Plus our loss of use Plus an administration fee Where can I find information of damage charges I've paid? If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here. Theft What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental? If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you?ll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you. How much is the excess? Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Theft Protection waiver (TP) is not taken. Purchase of TP reduces liability to an amount between 1100.00 EUR and 1500.00 EUR depending on car group rented. How do I get Theft Protection waiver? In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you?re renting it from. Is there an excess reduction product available to reduce my excess further? Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. What happens if I lose any optional extras I rent from you or if they are stolen? If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee. Are there any times when the excess would not apply? Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of: Keys being left in the vehicle Keys being lost or stolen Using the vehicle in breach of the contract What do I have to pay if I don?t have Theft Protection? If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you?ll have to pay: The cost of replacement Plus our loss of use If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you. Where can I find information of theft charges I've paid? If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here Damage to people and their property What do I have to pay if I injure someone whilst driving? Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle. Are there any times when third party liability cover would not apply? If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by: By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance), By you breaking the law As a result of your negligence or recklessness. What products cover the driver of the vehicle? Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or to 70 EUR per claim depending on the claim you make. Personal Accident Insurance provides the following benefits: A maximum of 40,000 EUR , in the event of death, loss of limbs or eyes or permanent total disability A maximum of 2,000 EUR, towards emergency medical expenses related directly to the accident Medical assistance and rescue costs (conditions apply) Who provides Personal Accident Insurance? Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission. How do I get Personal Accident Insurance? If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 6 EUR and 7.50 EUR a day. Can I increase my cover and reduce my excess? Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits: A maximum of 120,000 EUR , in the event of death, loss of limbs or eyes or permanent total disability A maximum of 6,000 EUR, towards emergency medical expenses related directly to the accident Medical assistance and rescue costs (conditions apply) Baggage up to 6,000 EUR, per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350 EUR, per item) Expenses for replacing main house keys and locks up to 500 EUR Emergency travel expenses up to 500 EUR. Is Super Personal Accident Insurance available when renting any vehicles? Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent. How do I get Super Personal Accident Insurance? If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 9 EUR, and 11.07 EUR a day. What will you pay if I do not have Personal Accident Insurance? If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement. For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard. Protection packages I want to buy more than one protection product, can I get a protection package? We offer different protection packages without excess, please inform yourself about this when booking or at the station. The costs are between Euro 42.00 and up to Euro 65.00 per day. Third party protection products I have bought a protection product from an external provider, can I use it? If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see ?What will you pay if I don?t have? within this section of this document then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

Debit Card Policies

Visa and MasterCard debit cards are accepted.